Terms & Conditions

Welcome to Zenithecig.com – In visiting this website, you agree to accept the following terms and conditions. Please read each section carefully.

To fully understand the conditions and business practices of Zenithecig and your guidelines to conduct business with us, please review our Privacy Notice.


Anytime you send  Zenithecig an e-mail, or login onto our website at Zenithecig.com, you are communicating with us in an electronic format. This gives Zenithecig the permission to communicate back to you in the same electronic format, either by e-mail or text written on our website. With this, we both mutually agree that any contracts, agreements, disclosures or notices, or any other communication that is provided to you by Zenithecig satisfies all legal notification requirements.

You acknowledge that Zenithecig may send you emails for promotional purposes. By accepting these terms and conditions you consent to receiving such emails. You may opt out from receiving promotional emails at any time.


All content included on this site, such as text, graphics, photos, logos, button icons, images, audio clips, digital downloads, data compilations, are protected by International copyright laws. No portion of the information on this website may be copied or reproduced in any form, or by any means without prior written permission from Zenithecig. Users or visitors are not permitted to modify, distribute, publish, transmit, copy or create derivative works of any material found on this site or any Zenithecig publication for any public, private or commercial purpose.

Compliance with Applicable Laws; Export Control Laws

Visitor or user access to the Zenithecig.com is governed by all applicable federal, state and local laws. All information available on Zenithecig.com is subject to export control laws and may also be subject to the laws of the country where you reside.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Zenithecig only sells to smoking adults, 18 years or older, who own and can purchase with a credit card. If you are under 18 or legal smoking age in your jurisdiction, Zenithecig.com and its affiliates will refuse service, terminate all of your accounts, remove or edit content, or cancel orders immediately.

Risk of Loss

All items purchased from Zenithecig.com or from the Zenithecig offices or sales/distribution agents are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

Product Descriptions

Zenithecig.com and its affiliates attempt to be as accurate as possible when posting content.

Product Variations

You understand that there might be some variation in flavor and puff count among our cartomizers.


Except where noted otherwise, the prices displayed for Zenithecig products represent the full suggested retail price listed on the product itself. Where an item is offered for sale by one of our merchants, independent sales representative or distribution agents, the price may be provided by that merchant.

With respect to items sold by Zenithecig.com, we cannot confirm the price of an item until you register online and complete an online order form.

Please note that this policy applies only to Zenithecig products sold on the Zenithecig.com website and shipped by Zenithecig or its affiliates. If a third-party site quotes prices different from the Zenithecig.com website, your only remedy is to contact the third-party site to settle any dispute.

Disclaimer of Warranties and Limitation of Liability

This Site and all information, content, materials, products, software and services included on or otherwise made available to you through this Site are provided by Zenithecig.com or its affiliates on an "as is" basis, unless otherwise specified in writing. Zenithecig.com and its affiliates make no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, products, software or services included on or otherwise made available to you through this Site, unless otherwise specified in writing. You expressly agree that your use of this Site is at your sole risk.

To the full extent permissible by applicable law, Zenithecig.com and its affiliates disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Zenithecig.com and its affiliates do not warrant that this Site; information, content, materials, products, software, or services included on or otherwise made available to you through this Site; their services; or email sent from Zenithecig.com are free of viruses or other harmful components. Zenithecig.com and its affiliates will not be liable for any damages of any kind arising from the use of this Site or from any information, content, materials, products, software or services included on or otherwise made available to you through this Site, including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Zenithecig reserves the right to change any and all content contained on this Site at any time without notice.


If any provision of these Site Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.


Any dispute relating in any way to your visit to Zenithecig.com or to products you purchase through Zenithecig.com shall be submitted to confidential arbitration in Shanghai, China, except that, to the extent you have in any manner violated or threatened to violate Zenithecig's intellectual property rights, Zenithecig may seek injunctive or other appropriate relief in any state or court in the Mainland China, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the China Law. The arbitrator`s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Product Return Policy

We are committed to serving the needs of our customers. As your satisfaction is extremely important to us, please first carefully review the below outlined information, and then contact our Customer Service Department based on these instructions so that we may promptly address your needs.

Lifetime Limited Warranty:Zenithecig Inc. warrants only to the original purchaser of this product from a Zenithecig authorized reseller or distributor that this product will be free from defects in material and workmanship under normal use and service for one month after date of purchase. This warranty does not cover any defects or costs caused by:
1) modification, alteration, repair or service of this product by any persons or company other than Zenithecig Inc ;
2) physical abuse to, or misuse of the product or operation thereof in a manner inconsistent with the use indicated in the instructions;
3) any use of the product other than that for which it was intended; or
4) shipment of the product to Zenithecig Inc. for service.

Any express warranty not provided herein, and any remedy which other than the warranty contained herein that might arise by inference or operation of law, is hereby excluded and disclaimed including the implied warranties of merchantability and of the fitness for a particular purpose.

After 30 days, products cannot be returned for a refund. Replacement or repair of product, therefore, is your exclusive remedy under this warranty.

Subject to the above warranty, in the event that your Zenithecig device fails to operate satisfactorily, please simply follow these 3 easy steps:

1. Email our Customer Service Department at contact@Zenithecig.com in order to receive an approved, Return Authorization Number (RAN#). Please label your email subject line, "Request for Return Authorization Number." In the body of your email, please include your (a) full contact information, including your first and last name and/or company name, (b) order number,(c) purchase date, (d) telephone, (e) fax, (f) email address, (g) shipping address and (h) the reason for the return, providing a detailed explanation of the difficulty you are experiencing with the device and/or any of its components. All of these information entries are required for processing your request.

2. Within 48 hours of our receipt of your email, our Customer Service Department will review the information you have provided, and email you back with a Return Authorization Number (RAN#). Please do not send any product to us unless and until you have received your RAN#. Once you have received your RAN#, please securely package your starter kit and/or components, and include within your package a copy of the email from our Customer Service Department indicating your RAN#. If you are experiencing an issue with a product component only, please do not send us your entire starter kit. Mail any product returns to the given address:  

3. Once our Customer Service Department has received the product you have returned, we will then send you a confirmation email indicating our receipt of same, and our email to you will include an estimated time of delivery of your replacement Zenithecig product and/or components.

Please note that only packages with all contents are entitled to a refund, less shipping fees incurred, provided that a request for refund is made to our Customer Service Department, along with shipment of product to the above indicated address within 30 days from your purchase date.

If there is a discrepancy in your order -- please notify us within a week of receiving your product, so we can rectify the problem.


Shipping is calculated automatically by the shopping cart calculator. Shipping prices depend on the product weight and the shipping location.

Should you have any questions regarding our Product Return Policy, you may also email us contact@zenithecig.com .

Enjoy Zenithecig Inc,
Customer Service Department

The price of the goods ordered will be the price shown in the currency you select at the time of the order. The cost of arranging delivery and purchase price will be clearly displayed on the checkout page before the customer commits to the order and will be the full and final amount due for the order. 

   All our products are duty paid in China. We are not responsible to pay any duty from your custom. Any additional duties or taxes payable by customers outside China is the sole responsibility and liability of the customer. If in case the duty has been refused to be paid or the package has be unclaimed, so that the ordering package is returned back by your custom, we will not be responsible to make the refund to you. We may alter the description of the shipping goods and can ship to the countries as indicated in our website, but it is your sole responsibility and liability to check with your custom and get your order through your custom.  

   At E-Cig, we strive for full customer satisfaction! We will work to make things right for you, including offering other E-Cig products or services free of charge to help you get a better response. 

   You can try our E-Cig products absolutely risk-free. If you are not completely satisfied, simply return the product - even if used - for a complete refund of the purchase price (less shipping and handling).

   E-Cig reserves the right to conduct business with only those parties that they deem fit and to refuse service to anyone for rude and obnoxious behavior, misrepresentations of any kind, violations of general internet policies such as spam and/or continual customer complaints for products and/or services offered.

   E-Cig aims to provide an exceptional products and service to all clients. If you are not satisfied for any reason, please contact us directly and immediately so that a remedy may be established.

   E-Cig's Terms of Service, FAQs and Pricing can change at anytime without prior notice.

   In no event shall E-Cig be liable for any consequential, direct, indirect, incidental, punitive, or other damages whatsoever due to the misuse of E-Cig Products.

   When you place your order it will be assumed that you have read and agreed to the terms and conditions.  

   These terms and conditions shall be governed by and interpreted in accordance with the laws of China. The courts of China shall have exclusive jurisdiction to resolve any disputes that may arise.