Troubleshooting

Troubleshooting

Our E-CIG products have passed rigorous quality control from our manufacturing. However, You may encounter some problems when you receive the E-Cig. Particuarly due to the severe international shipping shock or very variable environmental conditions, such as temperature, humidity etc, some sensible electronic parts may encounter some problems during the usage of E-Cig. You can resolve the problem by yourselves with the following instructions:

Problem Cause Fixing Method Cautions
there is less smoke battery power is not enough bad connection for E-Cigar/E-Cigarillo/E-Pipe: check the battery polarity for E-Cigarette/E-MiniCig: check the battery connection
recharge the battery or replace the battery
smoking liquid is not enough change the cartridge do not change the cartridge too frequently
add few drops of smoking liquid on the cartridge do not put too much smoking liquid
too much smoking liquid smoking without the cartridge have a break if the atomizer gets too hot
take off the cartridge, blow from the other end do not blow too strong
for E-Cigarette/E-MiniCig: you can take off the atomizer and fling it, some water maybe thrown away take off the battery and do not fling too strong
for E-Cigar/E-Pipe: you can reset it. every time reset should not be beyond 5 seconds
inhale too strong if everything is ok but there is still less smoke, you may not puff too strong do not puff too strong, you may get more smoke with less inhaling
air flow channel is blocked get through the air flow channel do not block air flow channel
there is no smoke battery power is not enough recharge the battery or replace the battery E-Cigarillo does not have the light
bad power contacts clean the contacts or tighten the contacts do not put the battery with the wrong polarity
the switch is always off tap to switch on do not hit too strong
too much smoking liquid smoking without the cartridge; have a break if the atomizer gets too hot
take off the cartridge, blow from the other end do not blow too strong
for E-Cigarette/E-MiniCig: you can take off the atomizer and fling it, some water maybe thrown away take off the battery and do not fling too strong
for E-Cigar/E-Pipe: you can reset it every time reset should not be beyond 5 seconds
bad atomizer if the battery is good but there is still no light, the atomizer should be replaced you can use several batteries and atomizers by exchanging to find out whether or which battery or atomizer is bad
bad battery battery is dead, the battery should be replaced
the light is always on or flash the switch is always on knock softly to switch off do not hit too strong
blow from the inhaler end do not blow too strong
still hot when not in use battery poles are put wrong position the battery in proper polarity direction if the problem persists, you need to replace atomizer.
the switch is too sensible knock softly to switch off
blow from the inhaler end
bad atomizer replace atomizer
the charger light does not change the battery has been charged it is normal when charging, the light is red; when full, the light becomes green. the normal charging time is 3-4 hours.
bad contacts clean the contacts use soft cloth to clean it
tighten the contacts do not tighten too strong
bad battery if the charger is good, the battery should be replaced you can use several batteries or chargers by exchanging to find out whether or which battery or charger is bad.
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